policy changes are effective immediately for customers
with the following travel plans:
Dates and cities impacted
Traveling on August 30 – September 2 to and
from the following cities
tickets purchased on or before August 29)
- Guadalajara, Mexico
- Ixtapa-Zihuatanejo, Mexico
Summary of reaccomodation policy changes
United®, United Express®, TedSM and United code-share
flights are covered under the policy.
must be made by midnight of your original travel date.
travel needs to originate on/before September 9, 2006.
customers currently en route who would like to make
one change to their return trip: Rules and
restrictions regarding standard change fees, advance
purchase, day or time applications, blackouts, and
minimum or maximum stay requirements have been waived.
Origin and destination cities must remain the same.
customers who have not begun travel: You may make one
change to your travel plans without change fees or
advance purchase requirement for the same itinerary.
For a new itinerary, you may make one change without
change fees. All rescheduled travel may be subject to
higher fares if it does not meet original rule and
booking code restrictions or is a new itinerary.
customers with already cancelled flights are eligible
for a full refund.
also apply to Mileage Plus, consolidator and internet
tickets (including Hotwire and Priceline).
change your reservation, please contact United at
1-800-UNITED-1 or your travel agency.
will continue to monitor the situation and adjust
ticketing policies as necessary.